The John Lewis approach to retail

The John Lewis partnership style of company structure and employee involvement is often held up as a model to follow even cited by government ministers. So how does the company approach the retail market and what initiatives are proving successful? In an interview with the Daily Telegraph, chairman, Charlie Mayfield, reviews their current position. One area he points out is how the success of online sales does not necessarily take away from the importance of physical stores. He estimates that in 60% of online sales the actual shops still played a role, such as their ‘Click and Collect’ service. He plans to expand the physical presence of John Lewis but not necessarily with larger stores. A new store is planned for Exeter and a new Waitrose in Warminster, filling in between Salisbury and Bath. To learn more about this successful retail name, read the full interview with accompanying video http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/9247940/John-Lewis-chairman-Charlie-Mayfield-theres-still-so-much-to-do-in-the-UK.html