Will visitors to the Olympic Games in the U.K. delight or despair with the levels of customer service that they receive from the Games, hotels and transport services? In an article in The Daily Telegraph by Octavius Black, he argues that general levels of customer service have a long way to go before the country reaches ‘gold medal standard’. According to the World Economic Forum’s ranking of customer service, Britain comes in just behind Lithuania – in 34th place.
After its initial worrying analysis, the article does give many positive pointers for businesses and managers to improve customer service – from their own attitude to helping frontline staff with theirs. He offers this perspective on a customer service friendly company “When every conversation, from executive meeting to water cooler chat, is peppered with fresh stories about real customers, you know you’re heading in the right direction.” For more advice on going for gold read the full articlehere http://www.telegraph.co.uk/finance/businessclub/management-advice/9104637/Think-Tank-UK-will-struggle-to-win-gold-in-customer-service-during-the-London-2012-Olympics.html
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