Sales is communication. Whether face to face or over the phone, you need to listen effectively yet it may not be as easy as it seems. ‘Top 10 tips to improve your sales listening skills’ from Jeremy Ulmer’s ‘Sales Coaching Habits’ website offers a number of things to try in order to listen effectively – things that you may not do instinctively. Firstly give the speaker time and space. “Take 2 full breaths before responding. It will ensure the speaker is finished and give them space to share more.” On a similar theme he urges you to ignore distractions and ‘never talk over anyone’. Concentrate on what they’re saying but also how they’re saying it. He advises ‘noticing the speaker’s tone, pace, and energy. There is a lot of information to be gathered and the more you pay attention to your intuition, the more effective your listening will be.” See the whole article on Jeremy’s website http://www.salescoachinghabits.com/tips-to-improve-sales-listening-skills
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